Reliance Smart Bazaar Return, Refund & Exchange Policy

Last Updated on April 21, 2024 by Smart

Are you looking for details about the Reliance Smart Bazaar Return, Refund & Exchange Policy? It’s always good to know details about the latest Return policy of Reliance Retails Ltd, new store “Reliance Smart Bazaar“. Currently, this hypermarket is operational in more than 200 locations in India.

What is Smart Bazaar Return Policy?

The Return policy of all the Reliance Smart Bazaar (reliance smart return policy) stores is customer-friendly & very simple. This return policy enables to you return the products at the store easily & quickly. We are sharing details about the Smart Bazaar policy, For the Smart Point return policy visit;

Reliance Smart Bazaar Return PolicyDetails
Store Name Smart Bazaar
Type Hyper Retail Store
Owner Reliance Retail Ltd.
Accepts Return Yes
Accepts Refund Yes
Exchange Policy Yes
No. of Retail StoresMore than 200

Smart Bazaar store’s standard return policy offers you 14 days to bring back an item. These standard product return policies are valid across the stores located near you. Their timeline for product returns is valid for all the shopping that you have done from their supermarket stores or hypermarket stores.

How To Return an Item You Bought in a Smart Bazaar Store?

Through this return policy, you can easily return the product that you have bought from their retail stores. Just take the item back to the store & approach the Customer Service Desk. A Customer service desk is located mostly at the entrance of the store. Below are the documents which you require to return a product.

Smart Bazaar Return Policy 2024 Details

The first main point is that you should visit the store with the product if you wish to return the product. Apart from visiting the retail store below are the details about the return policy.

Terms & Conditions of the Smart Bazaar Return, Exchange & Refund Policy

These are the basic & general terms & conditions that you need to fulfill if initiating a return or refund.

  • An original Invoice or Bill as proof of purchase is required,
  • Products purchased in pairs must be accompanied by original condition,
  • All returned products must be in original packaging,
  • No alteration or edit in the products,
  • Products must be in resalable condition,
  • All Products related documents must be returned with the product,

What is Reliance Smart Bazaar Refund Policy?

In any case, we have done shopping for products that we later thought were not required. So how can we get a refund for that product? Is it possible to get a cash refund from Reliance Smart Bazaar retail store?

Technically No, Reliance Smart Bazaar doesn’t offer Cash refunds.

Alternatively, they offer Credit note exchange. The credit note is similar to cash, which is deposited to your mobile wallet in a Rone card account.

What are Smart Bazaar Return Timings?

Typically you can return the products at any time during operational hours. The store timings of the store are given below for your reference. Follow the store timings & initiate a return at the store.

Smart Bazaar Return Timings Details
Monday to Sunday 10 AM to 9 PM

What is the Time of Smart Bazaar Clothes Exchange Policy 2024?

Fashion Apparel is a very popular section in the store after grocery items. Their fashion & apparel are very valuable in terms of price & durability. There might be chances when we go shopping for clothes but may want to exchange due to various reasons.

The Smart Bazaar Clothes Exchange policy enables you to exchange clothes within a timeframe of 14 Days. During this period you may exchange the apparel or clothes products without any hassle.

What is the Product return time for Return, Refund & Exchange?

Below is the time matrix for exchange, refund & return for the purchases made at any Smart Bazaar store. Follow the period & get your products returned at the nearest grocery store.

TypeTime Period for ReturnProducts
Refund1 Day Dairy Products
Refund1 Day Eggs/Fruits/Vegetables
Return3 DayNon Food Products
Return3 DayPackaged Food Products
Exchange14 DaysLadies Apparel
Exchange14 DaysKids Apparel
Exchange14 DaysMen’s Apparel
Exchange14 DaysFootwear
Return14 DaysKitchen Items
Refund14 DaysWrong Product
Refund14 Days Wrong Offer Applied
Refund14 DaysDefected or Damage

What is the process of Product Return?

Follow the below simple process to return the product at the retail store. All smart bazaar stores accept the products returned as per their policy.

Visit the store with the original invoice & product,
Ask the Customer care executive for a return, refund, or exchange,
Hand over the products to the executive & fill out the return form,
Get the credit note or receive the amount in your Rone Card number,
Show the credit note or the Amount on your Rone card for your next shopping to redeem the amount,

Do I Need a Receipt To Make a Return?

How to exchange at Reliance Smart Bazaar Without a bill?

For all the returns, refunds & exchanges they required valid proof of purchase. Although they don’t accept any return without the original bill or invoice, ask them to help if you don’t have one.

3 Tips for Quick & Easy Return

For quick & easy returns follow the below given 3 tips. If you follow these tips, return & refund will be easy for you & you may get it quickly.

Always Keep the original invoice for a quick return.
If you lost the original invoice, keep the supporting documents, payment receipt; Card slip, or bank statement.
Always call customer care before visiting the store & schedule an appointment.

How to Register a Complaint Related to Return, Exchange & Refund?

At any point during the denial of services for the return, you may reach customer care. The customer care services details are printed on the invoice. You may find additional details here regarding how to register a complaint at Smart Bazaar stores.

  • Call the customer care number printed on the invoice.
  • Call the Customer care number at 091-2222785000.
  • Email your concern or complaint to Care@[email protected]


What is Smart Bazaar’s refund policy?

You can easily refund a product at smart bazaar stores by visiting the store along with the product & original invoice.

How to get a duplicate bill for a return at Smart Bazaar stores?

Reach the customer service desk & ask for a duplicate bill for return.

Do they allow an exchange for clothes?

Yes, you can exchange your clothes.

Final Thoughts

Learning the details of Reliance Smart Bazaar Return Policy should help you be more confident. Moreover, now you know it’s an easy & hassle-free process when it comes to returning or exchanging products at the Smart Bazaar retail stores.

39 thoughts on “Reliance Smart Bazaar Return, Refund & Exchange Policy”

  1. I purchased an sumeru masala peri peri fries (Frozen food)but I want to return the product,so I went to smart Bazaar and asked for an return but they said that you are not able to return this type of product.

  2. I bought an otg today from this store
    But as I was unknown that otg and microwave are different so I want to refund this product
    Can I?

  3. I purchased dress for Rs2500 in Express Avenue mall, Chennai. You mentioned festival offer for fashion store. Purchase above 2500 means we can get a dinner set for Rs 499 which is worth of Mrp Rs.2100. But while billing they didn’t apply that offer they just billed Rs.2500 for dress and Rs.2100 for dining set. Now I need my money back. Will u refund the amount ?

      • There is no any clear policy regarding undergarments exchange or return. While go to store for exchange told that is not exchangeable product. Already complain but still not resolved 4866584 is complain number. Also no any exchange policy in invoice or display then how customer know this policy.

    I HAVE PAY WITH UPI REF NO 331412414610

  5. Reliance smart opens at 7 am but why the return has to be from 19 am.This is nonsense return policy.What is the logic behind it

  6. I bought a curtain from smart bazaar store in nexus seawood, but the size of the curtain is not appropriate to our house, and I wish to return it. Can I return this product in our nearest smart bazaar store, instead of returning it to the store I bought it from?

  7. Hi,

    Tax Invoice:FR4314124500678
    Payment ref no:FR43141004820012024

    I have purchased lunch box on Saturday dated 20/01/2024 with PH:9738222089 which I used on Tuesday and Wednesday its plastic cap got broke. When I visited Banaswadi branch today 26/01/2024 they denied to exchange or refund and said there in no warranty on these products and non responsive. Also I had to wait nearly 45 mins to get a duplicate bill copy eventhough there was no any crowd when I visited afternoon.
    When I see the box it is manufactured on 07/2023 which is five months old also I could see the plastic is not a quality product.
    We buy in a trust that at least we could use for 6-12 months, but gets brake in one day, that is not really good product and do not sell these to customers.
    We buy other items/products and miss to ask for warranty, but at least its duty of the Mart to explain it which is not done. If it was told there is no warranty at least we go for other options.
    I hope this issue resolves soon, since it is not resolved in Banaswadi Branch.
    I do not wish to post any video/comments/story about these products on Social media hoping it resolves from your end.

  8. I purchased items worth 20000. I want to exchange 2 bags of washing detergent worth 2800 rupees with liquid detergents but i have lost the original bill receipt .. can the customer care help me

  9. on 19.02.2024 i buyed item from smart bazaar but unfortunately 1 item the cash counter staff did not gave mistakenly and without checking the bill i came home so will I get refund or the item back

  10. I bought six packets of Pears soaps unfortunately it is about to expire within 7 months.
    Now I want to exchange these all is it possible?

  11. on 31.03.2024 i bought Mundu white colour from smart bazaar but unfortunately 1 item the cash counter staff did not pack by mistake and without checking the bill i came home so will I get refund or the item back. We are far away from the store in another town. Munnar.

    Name is Prem , ph no is 9446076186.

  12. I visited reliance smart bazaar r city mall on may 1 2024
    Purchased a kurta set
    It contains kurta and bottom both
    But thy charged 699 twice
    On kurta cost is 899
    Kurta size is m
    Bottom size is l
    Mid 16819956
    Bill no 56
    What to do will I get refund online or I need to visit store
    I already complained to customer service pls help me out


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